Privacy Policy — Velo Service

Velo Service respects your privacy and takes care of the personal information you provide to us. In this privacy policy, you can read about the personal data we collect and how we handle it in accordance with the GDPR.

1. Contact Details

  • Company name: Velo Service
  • Address: Camp et Haie 27b, 7890 Ellezelles
  • Company number (CBE): BE 0803.86.536
  • Email address: info@velo-service.be
  • Phone number: 0468/20.00.78

2. What personal data do we collect and why? We process personal data that you provide to us when booking an appointment (via our Google Calendar), requesting our pickup service, or contacting us via email, WhatsApp, SMS, or phone:

  • Name: to identify who our customer is.
  • Email address: to confirm the appointment, send quotes, and communicate regarding the repair.
  • Phone number: to quickly consult in case of additional costs or repair coordination.
  • Address: to execute our pickup service at your home and for potential invoicing.

Legal basis for processing: This data is processed based on the performance of a contract (scheduling, picking up, and repairing your bicycle).

3. Retention Period Velo Service does not store your personal data longer than strictly necessary to carry out the repair, manage appointments, and comply with legal obligations (such as the statutory 7-year retention obligation for invoices and accounting records).

4. Sharing Data with Third Parties We never sell or rent your data to third parties. Data is only processed through trusted systems necessary for providing our services:

  • Google (Google Calendar / Workspace): for handling appointments and email communication.

5. Cookies Our website uses exclusively functional and technical cookies necessary for the proper functioning of the site and displaying the location map. We do not use tracking cookies or marketing pixels.

6. Your Rights You always have the right to access, correct, or delete your personal data. To do so, send an email to info@velo-service.be.

If you have questions or a complaint regarding the processing of your data, you also have the right to lodge a complaint with the Belgian Data Protection Authority (DPA) via www.dataprotectionauthority.be.

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